Friday 15 May 2015

Buying Accessible Tickets for Concerts & Events

Hello Folks!

As I'm sure many of you have already gathered, I love attending concerts as well as other lives events when they pop up. This morning my Mum and I were listening to the Radio just like we always do as we dropped my sister off at school. Today, one of my Mum's very favourite bands Wet Wet Wet were on air performing a bunch of live music and to also announce the exciting news that they were embarking on a UK tour early next year. Being such a big fan my Mum was desperate to see them live again and I must admit that I've wanted to see them live for quite a while so between us we decided that we'd try get hold of tickets.
Around less than half an hour after announcing the tour those who'd signed up to the band's mailing list were sent an email with links to purchase pre-sale tickets at 9am. Next to each link was a phone number where presumably gig-goers could also purchase tickets from. As always we were unable to buy disabled accessible tickets online, in most instances this ruling is put in place to prevent fraud and the misuse of disabled tickets which to be honest is fair enough. After all it gives people like myself a fairer chance.
My Mum dialled the provided number and waited in a queue for around half an hour-thankfully she didn't have to endure any of that highly annoying music they usually play in the background as you wait. Eventually, someone answered the phone and Mum explained our situation and asked if there were any disabled tickets left to purchase in the pre-sale. Mum was soon told that there was in fact no disabled tickets allocated whatsoever for the presale which in my opinion is completely shocking!
Recently, my sister and I also had difficulty when booking disabled access tickets for yet another event. The tickets for this particular event were extremely popular and went on sale as soon as the dates were announced. So as you can imagine there was mad dash to actually get tickets in the first place. There was no visible details on the ticket website regarding how to book disabled tickets. We decided to wing it in hope that if we secured tickets we'd be able to contact the venue afterwards and see if they could help us out. So we did just that.
I soon received an email to confirm the booking and on the email was a disabled assistance number. My Mum phoned the ticketing service up and explained the situation to the person on the other end of the phone line. He looked into transferring our tickets and soon discovered that there was no seats allocated for wheelchair users! Thankfully, within a fairly short period of time the situation was resolved and they were able to allocate my sister and I seats in the front row which would accommodate my wheelchair. As you can imagine, we are extremely grateful and satisfied that they were able to help us out and resolve the issue.
Having heard of other situations similar to the ones I've spoken of above, I thought I'd sit down and actually write about it. I more now than ever cannot just sit back and accept this because "it is the way it is"! Just because my legs don't work properly doesn't mean I should be treated  any differently from an able-bodied person. No one deserves to put up with second best and miss out on the privileges and treatment everyone should be entitled to.
How would you feel if it were you in this situation? Would you put up with it? I certainly hope not! Everyone should be treated fairly and should be given the same opportunities as everyone else!
Like I said before, I'm just one voice and will of course do my upmost to fight and speak up for what is right! But I could really do with everyone's help and support because the more people who speak up and get the message out there; the more likely change with happen!

Many Thanks,
Robyn x

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